This Privacy Policy explains how Silver Stitch handles personal data when visitors use designmembersilver.makeup, make inquiries, book appointments, or request tailoring, remodelling, and upcycling services.
We may collect contact details, inquiry content, appointment information, garment and project details, communication records, payment-related information, and technical data such as device and browser information. Where a user submits images or notes about a garment, we process that material to assess the request and manage the project.
We receive data directly from users through contact forms, email, phone, and fitting appointments. We also collect information generated during site use, such as basic technical logs, and information provided in the course of consultation, assessment, quotation, approval, remodelling, review, and collection.
Cookies and similar technologies may be used for essential site operation, basic performance measurement, and remembering limited preferences. Essential cookies support functions such as page navigation and form submission, while other cookies help us understand general site usage and improve reliability.
Users can usually control cookies through browser preferences and, where available, site-level choices. Disabling some cookies may affect form handling, appointment functions, or other site features that rely on basic technical storage.
We use personal data to respond to inquiries, assess garments and materials, arrange consultations and fittings, prepare quotations, obtain design approval, carry out remodelling or alteration work, manage collection and follow-up, process payments, maintain records, improve site performance, and meet legal or accounting obligations.
We may share personal data with trusted service providers that support website hosting, communications, appointment handling, payment processing, record keeping, or other operational functions. These parties may process data only for the services they provide to us and are expected to handle it appropriately.
We may disclose personal data when required to comply with law, lawful requests, court orders, or similar legal processes, and when needed to protect our rights, customers, staff, or property.
Depending on your location and the circumstances, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing based on legitimate interests where that basis applies.
To protect privacy, we may ask for information needed to verify the requester and locate the relevant records. If a request cannot be fully satisfied, we will explain the reason in general terms where permitted by law.
We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal obligations. When data is no longer needed, we delete it or de-identify it where practical.
When we update this policy, we will post the revised version on the site and adjust the effective date where appropriate. If a change materially affects how we handle personal data, we may provide additional notice through a reasonable channel.
Use the contact details below for privacy questions, data requests, or policy-related correspondence.
